Retail operations

Floor to floor

Microlearning and manager kits for teams who cannot leave the shop floor for a day.

The problem

Product knowledge lived in long PDFs. Staff learned from whoever was on shift. Head office could not see which stores had actually covered a launch.

What was made

Launch lessons under six minutes, with a practice question that uses the product
A ten-minute manager huddle card for the morning of release
Store-level completion viewed by region, not a single national percentage
A hosted catalogue so a new store can start without a project

Still running

Each launch is a small production sprint plus the standing hosting desk. Old launches are retired on purpose.