Included with a build
Launch care
- Thirty days of fixes after go-live
- Learner questions that turn out to be content
- One facilitator office hour
Support
Develop it. Then keep it.
Most learning fails in the months after launch, when the people who built it have moved on. The desk is part of EduCafé, not an afterthought.
What the desk holds
- Content fixes when a screen, a policy, or a name changes
- Learner and facilitator questions, answered by someone who can edit the course
- Hosting, enrolments, and release windows
- A monthly look at the dashboard, with one change proposed
- Accessibility passes on anything new
Three ways to stay
Monthly hours
Studio retainer
- Lesson updates and small new scenes
- A producer who already knows the files
- A note of hours used, not a vague partnership
Hosting plus a person
Academy desk
- Platform, catalogue, and access
- Dashboard read each month
- Website cuts when a new course opens